Enertion Raptor 2 Shipment discussion


#2822

It’s called Focbox UI


#2823

Thanks! Is there a quick way to set top speed on it? Can’t find it.


#2824

From what I can see there’s no direct setting, however you could reduce the motor max setting, or adjust the throttle curve to max out at a lower point if that’s what you want?


#2825

Speeds depend on voltage of the battery pack so there is little you can do to reduce or increase speed. Acceleration depends on Ampere per motor.


#2826

Guess there could be some sort of software governor but thanks for the tips of acceleration. Thinking of adding a little torque on the dig.


#2827

hey,
but the customers who have pre-ordered via Fatdaddy get definitely their raptor by the end of this month?


#2828

having read this discussion I have immediately started the process of cancelling the order for my FOCBOX, this is a shame given that seems to a great product. Since ordering I have had no indication of lead time and now on cancelling I have immediately been told that cancelling involves a 20% charge and 30 days for a refund.
I paid for this in good faith and would expect immediate full reimbursement. I appreciate enertion is a starter business but customer service is the beginning and ending of any great business .


#2829

don’t cancel. They have quite many Unity. Should ship soon.


#2830

Good things come to those who wait, the UNITY is the best ESC on the market, hold on if you can!


#2831

long lead times do my head in , plus whoever is on customer support would need to polish there performance


#2832

to be fair it does look like a solid product, I have 2 190kv motors and have the other component’s assembled, apologies that should be their performance


#2833

@tASTIC

Fatdaddy will be getting their shipments by 15-17th April so it’s likely chances that you will get the delivery of the board (if you ordered from them) before end of this month.


#2834

@niall_mcconnell

May I have your order ID so I will confirm about it?
Everyone is aware that Unity got shipped in batches and Order placement date indicates that in which batch which order stands.

I hope you understand


#2835

My order is 25719 my issue isnt back order its the total lack communication. I intended to have this project finished by the summer.


#2836

I have replied to your email and it’s not lack of communication actually because you haven’t initiated one with the agent to confirm about it before ordering I think (which normally everyone do now) That’s what live support is about.

I have already gone through all of the chats already and shared a proposed solution over email already.


#2837

Is there any update regarding shipment of the next batch of 2.1s. I ordered in July 2018 with shipment expected in September 2018. The recent lack of updates is incredibly frustrating.


#2838

I have to commend enertion in dealing with my grievance and I accept that the live chat facilty is there as a tool. Again i have to say its a brillant product and at this point my grievance is settled .


#2839

@Roland

We will be releasing a newsletter soon


#2840

Currently awaiting refund


#2841

Currently awaiting refund